FAQS


Question: How do I order?

Answer: Simply click the "Add to Cart" button, and then go to your cart:

After that, please click "check out" (or the Paypal button), and fill in your details.


Question: What forms of payment do you accept?
Answer: All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.

We accept payments in the form of Visa, MasterCard, Discover, American Express and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

 

Question: Do you ship items to my country?
Answer: YES. No matter where you live, we ship our products all over the world and you can enjoy free shipping on all items sold. 

 

Question: How long does shipping usually take?
Answer: Estimated Delivery Time is 2-3 business weeks within US and 2-5 weeks for the rest of the world.

* Note: The delivery time mentioned above does not include order processing time that usually varies from 5-12 days.

Question: Do I get a tracking number?

 

Answer: As soon as your order has shipped out, you will receive a confirmation email with your tracking number and the link for you to track your order.

Question: Why isn’t my tracking information not updating?

Answer: Tracking information is available within 5-10 days after your order has shipped (it takes sometime longer depending on how fast the postal services are processing shipments).

Question: Can I return my order for refund/replacement?

Answer: Yes, you can return you order to get a refund if they are defective or damaged. However, you need to pay the shipping fee.

As for the orders that do not fit you, you can also return to get a refund, but you need to pay us $10 for shipping fee. 


You can also return items to get a replacement. We will pay the shipping fee to ship the replacement to you. However, as for the shipping cost when sending the items back to us, you need to pay it by yourself. 
If you have any problems with your items, just email us at support@coolanimestuffs.com. We will try to find the best method to solve your problems.

Question: If I receive a defective/ damaged product, can I change it?

Answer: If the product you received is defective or damaged, please contact us as soon as possible at support@coolanimestuffs.com

 

We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. We would really like to help you by asking you to send us these elements:

  •  Full Name on the order and order number
  •  Images & photos of the defective product 
  •  A brief explanation of the issue


* Please be advised that if one of the requested element is missing it will not be possible for us to process your request. 

After examining the pictures you sent us, and if the product is damaged, we will proceed to the next step.